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Returns Policy

Return Policy

Prepaid FedEx labels are available at a discounted $10 shipping rate or customers may use their own preferred carrier. Please contact Customer Service for FedEx labels. Prepaid FedEx labels are only available to customers in the continental U.S.

Please note that, except for sale items, you have 30 days to return for refunds and 60 days for exchanges (from the date of purchase). Unidentified returns, returns without a completed Return Form or those received outside of the return policy timeline will be returned to the sender at the sender’s expense or donated to a local charitable organization without refund or exchange.

All returned merchandise must be unused, in resalable condition, and with all A SUITABLE WARDROBE and the original manufacturer tags, labels, seals, packaging, information cards, accessories, etc. intact. Returns that are damaged or soiled will not be accepted. Shoes should be worn on a carpeted surface to prevent sole scuffs. Boxers, briefs, and swimwear should be tried on over underwear. Merchandise that is used, unsalable, or does not have all original tags, labels, seals, packaging, information cards, accessories, etc. will be returned to the sender at the sender’s expense, disposed of, or donated to a local charitable organization of without refund or exchange.

Please be sure to package the merchandise so it will not be damaged in transit. Merchandise damaged in transit due to poor pack-aging will be returned to the sender at the sender’s expense or disposed of without refund or exchange.

You can expect your refund or exchange within 4 weeks of shipping your package back to us.  

Items that we personalize or finish to your specifications are not eligible for return or exchange.

Merchandise that is no longer eligible for return or exchange or that is not accepted will be held for thirty days pending customer instructions for return at the customer's expense. After thirty days they may be donated to a charity without refund or exchange.

Exchanges

Please note you can only exchange items for a different size and/or color, based on stock availability. If you wish to exchange your item for an alternative product, please return it for a store credit and purchase the new item separately.

Damaged Merchandise

We take every precaution to package orders as carefully as possible to minimize the possible of damage during transit. If for any reason you receive your items damaged, please contact Customer Service within 3 days of receiving damaged merchandise, so we can arrange to replace or refund your items. Please note that we may request to have damaged items sent back.

International customers will receive a refund for damage items.

International Returns

International returns are at the expense of the customer for merchandise refunds only. We do not accept international exchanges. We do not pay return shipping or refund custom and duties on international orders under any circumstance except for company error.

No return label or form will be included in international orders. Please contact Customer Service to obtain return authorization for international returns. 

Sale Item Return and Exchanges

All sales are final on reduced and promotional priced merchandise. No returns or exchanges will be honored.

Black Friday and Cyber Monday promotional and door buster items are final sale.

Exceptions apply on certain items marked as such. Exchange exceptions (marked as such on the product page) MUST be for the SAME item in a different size and/or color. Please inquire with customer service to ensure there is stock on exchangable items. Refunds/store credit will NOT be granted on exchange exception sale items if an exchange is not able to be made.

All Gift Cards are FINAL SALE and cannot be refunded.

Sometimes the return slip gets lost.. download another one here