Shipping & Delivery
Rates & policies
A Suitable Wardrobe can ship to almost any address in the world. Unfortunalety due to issues with customs we do not ship to the following countires: Mexico, Greece, Russia or Indonesia. Shipping and Handling rates are assessed by the carrier at checkout and depend on the size and weight of your purchase as well as the delivery location and shipping service level.
To estimate shipping, please add desired products to your shopping cart and click "Estimate Shipping." Our shopping cart is able to accurately estimate international shipping charges. Customs and duties are the responsibility of the customer.
We ship all international orders via USPS or Fedex. Transit time can be anywhere from 7 to 21 days with USPS. Please note that for all USPS orders, there is limited tracking visibility after packages leave the United States. Should you have any specific questions regarding our International Shipping policies, please contact Customer Service. For high-value or time-sensitive shipments, we exclusive recommend shipping internationally via Fedex.
Unfortunately, once a shipment leaves our warehouse, we have no control over transit or delivery time. If you have not received your package within 21 days, please contact Customer Service for further assistance. Please note that a claim cannot be filed with USPS or FedEx until 30 days after the package is accepted at the origin sort facility. The carriers require us to wait this full time frame before processing any type of replacement shipment or merchandise refund.
A Suitable Wardrobe reserves the right to change international shipping methods and/or carriers at our discretion based on the amount paid by the customer and the variable rates charged by the carriers.
Freight Forwarding Companies
A Suitable Wardrobe does NOT ship to freight forwarders. Orders that have freight forwarding shipping addresses will be cancelled and refunded without prior notice.
If an order going to a freight forwarder slips through our address screening, note the following: We are not responsible for items that arrive damaged or missing. We are not responsible for any additional shipping charges that may occur if you ship with a freight forwarding company. We will not provide additional information to freight forwrding companies.
Customers who use freight forwarding companies forfeit all rights to any A Suitable Wardrobe Return Policies. No refunds will be made for damaged items.
When will your order arrive?
Orders placed Monday - Friday before 12 pm CST with in-stock items will be shipped out the same day. Order placed after 12 pm CST Monday - Thursday will be shipped out the next business day. Order placed after 12 pm CST on Friday and orders placed on Saturdays and Sundays will be shipped within 1 - 2 business days. Additonal processing time may apply during the Holidays and during Sales. We generate automatic ship notifications with tracking information at the time of shipment (tracking numbers are sent directly from the shipping carrier). We carefully pack and ship all products directly from our warehouse. Domestic orders shipped via Ground level service, within the Continental US, can take up to 5 business days to deliver.
For more details about FedEx transit times please visit: http://www.fedex.com/us/service-guide/choose-service/package-shipments/us-packages.html
For more details about USPS Priority transit times please visit: https://www.usps.com/ship/priority-mail.htm
What if my address is wrong or I am unable to receive my package at time of delivery?
Unfortunately, after we start fulfilling, we are unable to make any edits to the shipping address.
If your order has not yet been shipped, please contact our Customer Service department to cancel the order, refund your payment, and help you place a new order with the correct shipping address. Please note that once an order has been started in the fulfillment process we can only request a cancellation, however, cancellation is not guaranteed.
If your order has already shipped, we will attempt to contact the courier to process a reroute; a reroute often leads to a fee from the courier which will be charged to you.
If we are unable to process a reroute or cancel the order, most of the time, orders delivered to the wrong location are returned to our warehouse.The return shipping process may take a while, especially for international orders. Once the order has been returned and processed, you will be notified by email and given the option to pay to have the order reshipped to the correct address or, if you decide you don't want the order reshipped, we can issue a refund for the cost of the products, but cannot refund the shipping fees.
If you are unable to receive your package or if the package is refused by the customer, our carriers attempt delivery 3 times. You will be notified via email that a delivery attempt has been made. Please contact customer service and we will request that the package be held for pick up. If the package is returned to our warehouse without any contact from the customer, a refund for the cost of products minus the return shipping fees will be issued, we will not refund any shipping costs.
Armed Services Addresses
Please note that in order to qualify for this shipping, one of the following "States" must be selected in your shipping address:
Armed Forces Africa
Armed Forces Americas
Armed Forces Pacific
Armed Forces Europe
Armed Forces Middle East
Armed Forces Canada
We will then ship via USPS to your address. Please contact customer service if you have any problems with this.
Our warehouse is closed for the following Holidays. Please plan accordingly as orders will not be shipped out on these dates.
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day